Your data, handled with care.

Masko is operated by Masko AI LLC. In this policy, "Masko", "we", "us", and "our" mean Masko AI LLC.

Questions about this policy can be sent to paul@masko.ai.

Waitlist and pre-launch data: email address, invite/referral codes, referral status, social-share verification events, questionnaire answers, and timestamps for actions in the funnel.

Account data: email address, authentication identifiers, profile details you provide, and settings tied to your account.

Product data: prompts, uploaded references, generated mascots, generated images, animations, collections, canvas graphs, and related metadata needed to provide the service.

WhatsApp sticker shop: your phone number, the messages you send us and the messages we send you, with their dates and times, the photos and pictures you send, the characters and stickers made from them, your sticker purchases and balance, and the friend code you share or arrived with. If you send a photo of a person, we use it only to draw a character from it, so send only photos you have the right to share.

Technical data: IP address, browser and device information, logs, cookies, and similar diagnostic data used for security, reliability, analytics, and abuse prevention.

Payment data: if you buy credits, subscriptions, or sticker packs, payment processing is handled by Stripe. We do not store full card numbers on our servers.

To run the waitlist, send magic links, confirm referrals, and manage pre-launch access.

To provide accounts, generation tools, collections, downloads, support, and product updates.

To run the WhatsApp sticker shop: answer your messages, make the characters and stickers you ask for, keep your purchases and free stickers, count the friends you invite, and read a conversation back when you ask for help or something goes wrong.

To secure the service, detect abuse, debug failures, measure reliability, and understand which parts of Masko are working.

To process payments, keep business records, and comply with legal obligations.

To contact you about Masko when you joined the waitlist, created an account, requested access, or asked for support.

We use service providers for hosting, database storage, authentication, email delivery, analytics, payments, and error monitoring.

Examples may include Supabase, Resend, Stripe, PostHog, Sentry, Vercel, cloud infrastructure providers, and similar vendors that help operate Masko.

WhatsApp messages go through Meta, which runs WhatsApp. Characters, pictures, and animations are made with AI providers such as OpenAI, fal, and VideoBGRemover, which receive the words and pictures needed to make them.

We do not sell your personal data.

We may disclose information if required by law, to protect Masko and our users, or in connection with a merger, acquisition, financing, or sale of assets.

We use cookies and local storage for core site behavior, authentication, security, preference storage, and analytics.

You can control cookies through your browser settings. Blocking some cookies may break sign-in, waitlist links, or product features.

We keep data for as long as needed to operate Masko, provide support, maintain security, comply with legal obligations, and resolve disputes.

WhatsApp shop messages, photos, characters, and stickers are kept while your account exists, so your stickers stay available.

If you ask us to delete your account or waitlist data, we will delete or anonymize data that we no longer need, unless we must keep it for legal, security, fraud-prevention, or accounting reasons.

You can ask to access, correct, export, or delete personal data by emailing paul@masko.ai.

You can unsubscribe from marketing emails through the unsubscribe link when one is provided, or by contacting us.

Depending on where you live, you may have additional privacy rights under local law. We will honor applicable requests.

Masko is not directed to children under 13. If you believe a child has provided personal data to Masko, contact us and we will take appropriate action.

We may update this policy as Masko changes. If the changes are material, we will take reasonable steps to notify users.